Route an Instagram bug report through QA before drafting the reply
At a glance
A founder's Grok Bot passed an Instagram complaint to a QA bot, then involved a writing bot when testing found no issue. This workflow is listed under bug-triage, qa, customer-support, agent-teams.
- Agents / tools
- Grok Bot, Instagram
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What they did
Dan Peguine had Grok Bot monitor his Instagram inbox. When someone reported a problem with the button.box website, it notified a QA agent in the Ship channel, where his engineering bot David was also present. QA tested the website funnel, then involved the Writer bot to prepare the response.
How it went
The author reported that QA found no problem and that a Writer bot was preparing an update for the person who reported it.
Worth knowing
The author described a fix and pull request as the next step if QA found a bug; that branch did not run in this example.