Muse spotted a $70 Amazon restocking fee and scripted the refund call
At a glance
David Zagury's Meta Muse noticed a car-seat return refund was short $70 for an unexpected restocking fee, then gave him Amazon's number and a script with the order ID. This workflow is listed under returns, refunds, amazon, restocking-fee, personal-agents.
After they returned a car seat, Muse later reported the refund came back minus a $70 restocking fee they had not known about, provided Amazon's phone number, and drafted a call script including the order number.
How it went
One call later, Amazon credited the $70; he said Muse earned some trust.
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