Persist customer context between Make AI agent runs
Make's memory guide provides a concrete read-normalize-reason-route-write pattern keyed to a customer or case, with module-level inspection and recovery paths for missing or malformed state.
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make-ai-agents use cases: 3 examples
Source-linked workflows that name make-ai-agents. Part of the AI agent use cases on UsecaseBoard, or browse all use cases.
Turn sales transcripts into reviewed CRM updates and coordinated follow-up
Make's Post-Call Hero case study describes a transcript-driven agent that drafts follow-up email, prepares CRM changes, and can create stakeholder Slack channels, supported by fixed context files and a limited tool set.
Answer form questions with a live Google Docs FAQ tool in Make
Make's Kevin Cookie Company tutorial builds a fictional support assistant using a Llama model, a Google Docs FAQ tool, a separate email tool, and a Tally trigger, illustrating reusable versus scenario-specific tools.