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Answer form questions with a live Google Docs FAQ tool in Make

At a glance

Make's Kevin Cookie Company tutorial builds a fictional support assistant using a Llama model, a Google Docs FAQ tool, a separate email tool, and a Tally trigger, illustrating reusable versus scenario-specific tools. This workflow is listed under builder, make-ai-agents, faq-agent, tally, scoped-tools.

Agents / tools
Make AI Agents, Groq, Llama, Google Docs, Tally, email

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Prompt excerpt

Follow the tutorial with a test FAQ, Tally form, and mailbox. Give the Make agent its role and attach the FAQ-reading scenario as a reusable tool, then expose the email action only in the form-response scenario. Submit an answerable question and an unknown one, review both drafts, and inspect which tools were called.
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company-blogbuilder

Persist customer context between Make AI agent runs

Make's memory guide provides a concrete read-normalize-reason-route-write pattern keyed to a customer or case, with module-level inspection and recovery paths for missing or malformed state.

MakeMake Data StoreAI model
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