Make's memory guide provides a concrete read-normalize-reason-route-write pattern keyed to a customer or case, with module-level inspection and recovery paths for missing or malformed state.
Make's Post-Call Hero case study describes a transcript-driven agent that drafts follow-up email, prepares CRM changes, and can create stakeholder Slack channels, supported by fixed context files and a limited tool set.
Make's Kevin Cookie Company tutorial builds a fictional support assistant using a Llama model, a Google Docs FAQ tool, a separate email tool, and a Tally trigger, illustrating reusable versus scenario-specific tools.