Claire Vo moved ChatPRD's Holly Helpdesk to Grok Bot: it sweeps Intercom and email on an hourly routine from a playbook, drafts replies, and sends refund requests as human approval cards that open a single Stripe action—never auto-refunds.
OpenAI assesses CRM, support, and PostgreSQL usage data; the workflow can create a Stripe coupon and compose a tailored retention email for selected customers.