Claire Vo moved ChatPRD's Holly Helpdesk to Grok Bot: it sweeps Intercom and email on an hourly routine from a playbook, drafts replies, and sends refund requests as human approval cards that open a single Stripe action—never auto-refunds.
Anthropic's recipe has Claude find themes across Intercom, survey CSVs, and interview PDFs, then create an auditable Excel workbook with classifications, trends, quotations, and feature requests.