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gumlooplife

Answer a customer Slack thread and file a context-rich Jira issue when needed

At a glance

The agent uses product documentation to handle support questions and can convert unresolved customer conversations into Jira issues with configured routing fields. This workflow is listed under life, customer-support, ticket-creation.

Agents / tools
Gumloop, Slack, Jira, Confluence

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Prompt excerpt

Connect Slack and Jira, add the product-documentation source, and configure project, labels, and priority rules. Add the agent to a test support channel. Try a documented question and a reproducible bug report, then inspect the answer, issue description, linked thread, and duplicate handling before wider deployment.

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