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linkedinbuilder

Route education inquiries before handing them to an AI support agent

At a glance

A builder's LinkedIn post describes preprocessing and routing chat inquiries for an educational institute so the LLM receives the relevant request type instead of every raw message indiscriminately. This workflow is listed under builder, education, agent-routing, chat-support, input-processing.

Agents / tools
AI Agent, workflow routing

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Prompt excerpt

Model a few institute inquiries covering admissions, fees, course information, and unclear requests. Add preprocessing and routing before the agent, pass the appropriate institutional context into each route, and have uncertain cases ask a clarifying question. Test misleading or incomplete messages and review responses against the institute's published information.
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