xappointment-admin
Follow through on a doctor search that requires a phone call
At a glance
Muse helped a user find an in-network doctor, then nudged them to finish a booking the agent could not make online. This workflow is listed under appointment-admin, human-handoffs, reminders.
- Agents / tools
- Meta Muse, Zocdoc
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What they did
Muse searched Zocdoc for primary-care providers accepting the user's insurance. The chosen provider had no online booking option, so Muse handed the call to the user and followed up the next day.
How it went
The user reports that the reminders prompted them to call and book the appointment.
Worth knowing
The user completed the booking by phone; Muse supplied the search and follow-through.
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