Meta Muse ticketed a Copenhagen flight under the wrong name
At a glance
Jason Grubb says Muse had his legal name on file but ticketed a Copenhagen itinerary with only middle and last name—leaving him $1,136.19 stuck plus $105 in call charges. This workflow is listed under travel, flights, booking-errors, personal-agents, refunds.
Muse booked his Copenhagen flight through Duffel. It had his full legal name on file but ticketed using only his middle name and last name. SAS could not correct it because Delta operated two segments; Duffel refused to fix or refund twice in writing.
How it went
He reported being out $1,136.19 on an unusable ticket plus $105 in T-Mobile call charges to SAS, and asked Meta to make it right.
Worth knowing
Name mismatches on agent-booked tickets can be hard to unwind across airline and OTA partners; verify the passenger name on the ticket before paying.
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User's flight was cancelled by Muse; refund is stuck at Duffel (Muse's booking provider). Muse says it's with Duffel; Duffel has no customer contact—highlights agent travel cancel/refund handoff risk.
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