NN/g tester booked a restaurant with ChatGPT agent mode
At a glance
Evan Sunwall's ChatGPT agent researched restaurants, prepared a reservation, paused for personal details, asked before submit, and confirmed a business-lunch booking—successful but slow and shaky. This workflow is listed under reservations, restaurants, browser-agent, human-in-the-loop, agent-limits.
- Agents / tools
- ChatGPT Agent
Building a tool for these workflows? See weekly rates.
What they did
In a hands-on Nielsen Norman Group test, he tasked ChatGPT agent mode with booking a business lunch. The agent searched restaurants, opened the booking site, clarified guest count, prepared the form, handed over for personal details, asked permission to submit, and completed the reservation.
How it went
The reservation confirmation arrived in his inbox, so the booking succeeded.
Worth knowing
The run was slow (minutes per step), the in-chat browser felt cramped, and he noted weak probing for practical details like allergies; more complex flows would likely be more error-prone.