xcustomer-service
Meta Muse kept calling Costco until a rep updated his membership address
At a glance
Kyle told Muse to fix a Costco membership address the app could not change; two reps said no, the third said yes—while he went back to work. This workflow is listed under customer-service, membership, phone-calls, personal-agents, admin.
- Agents / tools
- Meta Muse, Costco
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What they did
The Costco app had a bug, so he could not update his membership address himself. He told Muse what he needed and went back to work. Rep 1 said he had to log in on Costco.com or come to a store; he asked Muse to call again. Rep 2 insisted on speaking with the member directly. Rep 3 completed the address change.
How it went
He never waited on hold once and said he would have given up after the second no; the agent kept trying until it worked.
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