After a bag missed a connection in Bangkok, Nitin Y. gave Claude Cowork Chrome access: it read a 48-page Chubb policy, converted 14 HEIC receipts, totaled THB→AUD, built portal-ready PDFs, and started the claim—then stopped at reCAPTCHA so he finished the fields by hand.
After JetBlue cancelled Flight 71 post-departure with thin hotel help, a passenger used Muse to formally file a DOT aviation-consumer complaint in seconds, documenting hotel, missed medical fee, and replacement fare costs.
Baptiste Dubois's Muse pulled a cancelled Alaska flight plus two Lyft receipts from email, converted them to PDF, worked around a broken upload limit, filed a $189.37 claim, and returned a case number.