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The scenario groups recent tickets by likely shared root cause and compares the cluster's timing with product changes to support investigation.
The example retrieves similar resolved Zendesk tickets to draft a response and uses past resolution context to suggest an owner for unfamiliar problems.
A Zapier agent retrieves recent Zendesk tickets, groups feedback by sentiment, and compiles a structured Google Doc for support and product review.
The MCP template classifies unassigned support tickets by their subject and description, updates the owning group, and records the routing rationale.