After an 8.5-hour delay and getting sick in Hawaii, Max Weinbach skipped OpenAI Dev Day; his Dot emailed the hotel, escalated to the GM for a no-fee cancel (then chased a stray $210 charge), petitioned Delta citing the delay, and got both full refunds.
Asked to check a Delta refund, Muse looked up all three tickets, opened a live chat with a Delta agent, confirmed $1,017.60 was returning to the card, and scheduled daily monitoring until it landed—no hold music.