After an 8.5-hour delay and getting sick in Hawaii, Max Weinbach skipped OpenAI Dev Day; his Dot emailed the hotel, escalated to the GM for a no-fee cancel (then chased a stray $210 charge), petitioned Delta citing the delay, and got both full refunds.
Justin Bleuel connected Dot to email, asked it to review, and it found an 8h+ flight delay that qualified for reimbursement—he only approved submitting the case and got about $1.4k back.