Prepare evidence for a human review of unusual retail returns
At a glance
The official design scenario connects transaction history and return patterns to anomaly reports for retail teams; its suggested signals require review rather than establishing that a customer committed fraud. This workflow is listed under life, retail-operations, returns-review.
Agents / tools
Microsoft Copilot Studio, POS records, Ecommerce records
Microsoft's demonstration scenario outlines a Copilot Studio agent for leave intake, policy verification, delegated approvals, recommended benefits adjustments, and an audit log.
Microsoft Copilot StudioHR systemApproved leave policies
The official Copilot Studio scenario describes combining sales and inventory signals with pricing constraints to recommend promotions or markdowns and send them to the relevant team for approval.
Microsoft Copilot StudioSales and inventory systemsPricing rules
Microsoft outlines an agent that combines logistics context and demand forecasts, flags stock risks, and prepares reviewed replenishment orders before updating the ERP.
The manager scenario uses Copilot to turn an operating procedure into a visit checklist and helps summarize daily notes and communication for the store team.