Auto-resolve support tickets with n8n while billing and security always escalate
At a glance
An n8n agent searches a knowledge base and order history in parallel, uses GPT-4o-mini to classify and draft replies, emails resolvable tickets, and routes billing/refund/security cases to Slack with a draft (~$0.90/mo at 50 tickets/day). This workflow is listed under n8n, Support, Triage, Escalation, Slack.
Official n8n AI example: a chat agent answers with GPT-4; if unsure it calls a sub-workflow that asks for the user's email and posts the unanswered question to a Slack support channel.
n8n’s 2026 agent examples show a Sheet of URLs → AI visits each site → tailored outreach draft + lead score, so SDRs stop pasting the same cold template.
A creator pattern posts a Grok Bot routine that every 2 hours checks email + Slack, sorts urgent/reply/ignore, and drafts replies in the owner's voice—sending nothing until approval, vs ~$2k/mo for a human VA.
This n8n template extracts invoice PDFs with GPT-4o, checks invoice numbers and totals, assesses category and risk, and uses a wait-and-resume approval path before recording the final status.