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n8nlife

Draft an empathetic support response and escalate uncertain cases

At a glance

Claude returns sentiment, tone, reply, confidence, and handover fields; post-processing applies length and content rules before routing a response for review. This workflow is listed under life, customer-support, reply-drafting, escalation.

Agents / tools
n8n, Claude

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Prompt excerpt

Connect Anthropic and configure the response-length, tone, link, and escalation settings. Submit routine, angry, and sensitive test messages. Inspect the structured reply and confidence, confirm the review branch receives risky cases, and adapt the response rules to your support team's actual process.
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