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googlelife

Explore replacement options for a damaged order without promising unavailable shipping

At a glance

Google's support example drafts an empathetic customer response and iterates on alternative resolutions when the requested shipping option is outside policy. This workflow is listed under life, customer-service, complaint-resolution.

Agents / tools
Gemini for Google Workspace, Google Docs

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Prompt excerpt

Give Gemini in Docs the actual damaged-order facts, current offer, and allowed service options. Request a response that acknowledges the problem and presents feasible alternatives. Ask for other policy-compliant resolutions, verify them with the support rules, and revise the final email before sending it.
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