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Grok Bot chased a missing dress delivery and got the refund on the card

At a glance

Katie Miller ordered a black-tie dress through Grok Bot; when DHL never delivered it, the bot filed a refund with the merchant, contacted DHL, tracked the shipment, followed up, and notified her when the refund posted to her credit card. This workflow is listed under Grok-Bot, Money-Bills, Refunds, Shopping, Life-Admin.

Agents / tools
Grok Bot, DHL

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Prompt excerpt

I ordered [item] through you and it never arrived. Track the shipment with [carrier], contact the merchant for a refund or replacement, follow up until there's an answer, and tell me when the refund lands on my card. Don't open a chargeback unless I ask.
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