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n8nlife

Alert an account owner when usage and ticket sentiment signal churn risk

At a glance

The workflow combines HubSpot records, support context, and usage data from Sheets, then uses AI to assess customer health and explain recommended next steps. This workflow is listed under life, customer-success, retention, risk-triage.

Agents / tools
n8n, AI risk agent, HubSpot, Google Sheets, Email

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Prompt excerpt

Connect HubSpot, the usage sheet, AI model, and email. Define the health thresholds and responsible-owner mapping. Test accounts with stable and declining usage, inspect the ticket-sentiment evidence and risk reasoning, and verify each alert reaches the correct owner before enabling ongoing monitoring.
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